1. How important is the reservation system at airlines such as WestJet and JetBlue. How does it impact
operational activities and decision making?
2. Evaluate the risks of the projects to upgrade the reservation systems of WestJet and JetBlue and key
3. Classify and describe the problems each airline faced in implementing its new reservation system. What
people, organization, and technology factors caused those problems?
4. Describe the steps you would have taken to control the risk in these projects?