Operations Management homework help

BPP Coursework Cover Sheet

Please use the table below as your cover sheet for the 1st page of the submission. The sheet should be before the cover/title page of your submission.


Module name Business Operations Management

Schedule Term

Student Reference Number (SRN)

Report/Assignment Title
Date of Submission

(Please attach the confirmation of any extension received)

Declaration of Original Work:

I hereby declare that I have read and understood BPP’s regulations on plagiarism and that this is my original work, researched, undertaken, completed and submitted in accordance with the requirements of BPP School of Business and Technology.

The word count, excluding contents table, bibliography and appendices, is words.
Student Reference Number: Date:

By submitting this coursework you agree to all rules and regulations of BPP regarding assessments and awards for programmes. Please note, submission is your declaration you are fit to sit.

BPP University reserves the right to use all submitted work for educational purposes and may request that work be published for a wider audience.

BPP School of Business and Technology

International Masters in
Business Administration

Business Operations

Coursework Assessment Brief

Submission deadline: 23:59 hrs. on 14th April 2020

Submission mode: Turnitin online access

General Assessment Guidance

• Your summative assessment for this module is made up of this 1 submission which accounts for 100% of the marks
• The deadline for submission is 23:59 hrs. on 14th April 2020. Please note late submissions will not be marked.
• You are required to submit all elements of your assessment via Turnitin online access. Only submissions made via the specified mode will be accepted and hard copies or any other digital form of submissions (like via email or pen drive etc.) will not be accepted.
• For coursework, the submission word limit is 2,500 words. You must comply with the word count guidelines. You may submit LESS than 2,500 words but not more. Word Count guidelines can be found on your programme home page and the coursework submission page.
• Do not put your name or contact details anywhere on your submission. You should only put your student registration number (SRN) which will ensure your submission is recognised in the marking process.
• A total of 100 marks are available for this module assessment, and you are required to achieve minimum 50% to pass this module.
• You are required to use only Harvard Referencing System in your submission. Any content which is already published by other author(s) and is not referenced will be considered as a case of plagiarism.
You can find further information on Harvard Referencing in the online library on the VLE. You can use the following link to access this information: http://bpp.libguides.com/Home/StudySupport
• BPP University has a strict policy regarding authenticity of assessments. In proven instances of plagiarism or collusion, severe punishment will be imposed on offenders. You are advised to read the rules and regulations regarding plagiarism and collusion in the GARs and MOPP which are available on VLE in the Academic registry section.
• You should include a completed copy of the Assignment Cover sheet. Any submission without this completed Assignment Cover sheet may be considered invalid and not marked.

Assessment Brief

The summative assessment is a written individual report (2,500 words) based on a business operation within an organisation you have worked at or are currently working at. You may also choose an organisation, subject to instructor’s approval, which you intend to visit and will therefore have sufficient access to their operations in order to conduct the assessment with the expected level of detail and specialised knowledge.

2.1. Questions

Your tasks:

1. Provide an overview of your chosen establishment. Either your own place of work or a small business that you are able to visit; and define the scope of your analysis. (5 marks)

2. Prepare a Gantt Chart for the production of this report. (10 marks)

3. What are the main challenges the organisation is currently facing? Critically analyse the operation management challenges that the business is facing. Use established operations management frameworks, such as: the 4V model; OM Performance Objectives; Lean management; and/or any other models you consider appropriate. (25 marks).

4. Critically evaluate the key processes used in the production/delivery of a product/service, discussing the pros and cons of these processes in meeting performance objectives. (25 marks)

5. Drawing on the analysis conducted in previous sections, identify and prioritise quality improvements you would recommend to the product/service delivery, by using continuous improvement frameworks. (25 marks)

6. Consolidate a professional report with a suitable layout and presentation. (5 marks)

7. Academic references. (5 marks)

Note: Please refer to the marking guide for further details.

This assessment is marked according to the Level 7 Marking Criteria contained in your programme handbook.

2.2. Assessment Submission Structure

• Cover Sheet
• Table of Contents
• Tasks 1-5
• Harvard References
• Appendixes

Marking Guide

The assignment is marked out of 100. The following table shows the mark allocation and the approach required.

Assignment Part Mark Approach

1. Organisation’s overview

Provide a clear and comprehensive overview of the business you have selected, and define the scope of your analysis. Whether it is the organisation’s global operations, a particular region, the local market place, a specific branch or a single business location.

An excellent response will include key and relevant company data – suitably presented and tailored to the scope of analysis – which will facilitate an understanding of their current business position.

2. Gantt Chart of the assessment
preparation process

Create a Gantt chart for the work you will have to carry out in order to deliver this assessment, in full and on time.

An excellent answer will include a detailed and realistic Gantt chart, which includes ALL the activities and their respective times that you

indentation levels to distinguish between the project, key deliverables and sub deliverables, as well as identifying all the relevant predecessors for each activity. The critical path should be highlighted. An excellent Gantt chart will be one that is created using specialised project management software tools.

3. Operations challenges analysis

Critical analysis of business challenges using established operations management frameworks.

An excellent response will include a thorough examination of the most pressing operation management challenges the business is now facing, which may impede the achievement of the planned strategic goals. Challenges must be clearly identified. You should use established operation management frameworks to structure your answer, such as: the 4Vs (Volume, Variety, Variation, Visibility); OM Performance Objectives (Q, C, S D, F); the 7 Wastes of Lean Management (over processing, over production, inventory, defects, motion, transport, waiting time); and/or any other frameworks you consider relevant. An excellent response will go beyond qualitative descriptions and provide a thorough critically analysis. This needs to be supported with specific KPIs and other quantitative data, which shows actual organisational performance against planned targets. You should use suitable data visualisation tools and methods, such as: tables, charts, diagrams, and/or graphs, amongst others.
4. Process analysis 25

Evaluate the key processes for the production and/or delivery of the products or services offered by the organisation. Discuss advantages and disadvantages of such processes in terms of their ability to meet the desired performance objectives.
An excellent response will start by mapping a specific key business process of the business, which will be used for the analysis. You should justify the selection of this process, as well as the level of analysis you conduct. You should use a suitable mapping methodology to create a professional process map. The key stages of the process, through which resources are transformed into goods and services, must be clearly identified. Problematic areas and activities within the map must be identified and should be used to conduct a pros and cons critical analysis into the overall business process approach chosen by the company. Finally, an amended process map should be produced, as a recommendation in which the problematic areas have been corrected.

5. Improvement recommendations

25 Provide business operations recommendations for continuous quality improvement.
An excellent answer will consolidate all your research findings and analysis into a set of clearly articulated, concise, realistic and feasible recommendations, which will enhance the organisation’s strategic
your suggestions, in order to prioritise them. You are encouraged to use continuous quality improvement frameworks to structure your answer – such as the PDSA cycle, or other relevant ones – and you should offer managerial guidance in terms of duties, responsibilities, implementation timings and key performance indicators to be used, as well as their measurement and control methods.

6. Presentation and Layout

5 Structure and presentation as a professional business document; easy to read, clearly laid out, good use of headings, page numbering
images and references are not included in the word count. Refer to your student handbook for further guidance.

7. Academic

5 The assessment is supported with a comprehensive set of relevant and – where possible – recent citations and academic references from
media articles, amongst others. All references should be presented in accordance to Harvard referencing standards.
Total 100

Additional Guidelines


You may use the ‘zoom in’ function in MS Word to test it, but aim to have a readable font size and resolution. Please see an illustrative sample of the required format below. Good Luck

GANTT CHART (Screen Shot Sample)

Note A:

Notice the (correct) consecutive numbering of the activities, the clear resolution when zoomed in, and the respective section of the Gantt Chart (bars) properly displayed.


The same clarity is expected of the required process map.

Pass Grades Fail Grades
High Distinction Merit Pass Fail
85-100% 70-84% 60-69% 50-59% 30-49%
Appendix A – General Grading Criteria

The work The work The work The work The work displays: displays: displays: displays: displays:
Knowledg (a) Strong (a) Clear (a) Clear (a) Evidence of (a) Evidence of e & evidence of a evidence of a evidence of a a systematic an
Understa comprehensive comprehensive comprehensive understanding, understanding nding and systematic and systematic and systematic which may of an (a) understanding of understanding understanding contain some appropriate
(c) Extremely strong and (c) Extremely strong and (c) Evidence of an argument (c) Evidence of an overall convincing (c) Evidence of a consistent
consistent consistent that is generally argument but may argument but
argument argument that convincingly convincing with have weaknesses, may have
making a addresses issues a good internal gaps or weaknesses,
Systemati an extensive of a of all major – gaps, of all range of issues, c range of considerable and some minor major – and concepts, Understan appropriate variety of – issues, some minor – theories and ding issues, issues, concepts, issues, research but concepts, concepts, theories and concepts, has significant
(b) theories and theories and research theories and gaps or
Emerging research research research misunderstandi
Thought ngs.
(b) Sustained (b) Precise and (b) Some clear (b) Clear (b) Unclear or
excellence in the well judged evidence of the evidence of an imprecise
application of application of application of understanding understanding
thoughts and thoughts and thoughts and of thoughts and of thoughts and
practices at the practices at the practices at the practices at the practices at the
forefront of the forefront of the forefront of the forefront of the forefront of the
discipline discipline discipline discipline. discipline.

Argument (a) Consistently (a) Consistently (a) Precision, (a) Broad levels (a) Errors which
(a) precise, precise, accuracy and of precision, affect the
Analysis, accurate and accurate and clear reasoning accuracy and consistency of
Synthesis reasoned reasoned throughout the reasoning in the analysis,
& analysis, analysis, analysis, analysis, synthesis or
Evaluation synthesis and/or synthesis synthesis synthesis evaluation
evaluation; and/or and/or and/or and/or key gaps
addressing evaluation evaluation evaluation, and in the issues
Numerical issues with addressing all addressing all addresses all addressed
insight or issues, some issues key issues (c) originality with creativity appropriately
ation (b) Numeric (b) Numeric (b) Numeric (b) Numeric (b) Numeric
analysis that is analysis that is analysis that is analysis that is analysis that is
complete and complete and complete and mostly mostly
Independe free from errors mostly free from mostly free from complete and complete but nt
with application errors with errors with free from contains errors
of methods that fluent and relevant and significant or with significant may be appropriate effective critical errors effect, or
insightful or application of application of with appropriate methods that original methods. methods. application of are applied
methods. inappropriately

Pass Grades Fail Grades
85-100% Distinction
70-84% Merit
60-69% Pass 50-59% Fail
30-49% Low Fail

The work The work The work The work The work The work

displays: displays: displays: displays: displays: displays:
convincing whole with including uncertainties and consistency and addresses most inconsistencies. Clear use of significant gaps or be weaknesses in the integration
evidence of conflicts. issues. Very information unconvincing. of evidence
originality. Excellent use of information good use of gathered but may have some Clear use of and/or no
Impressive gathered which to information weaknesses in information awareness of
dexterity in the support and gathered to the integration gathered but the limitations
use of further the support the into the argument. may not be or weaknesses
information argument argument. sufficient to of the research.
gathered to sustain the
support the argument.
(d) Evidence of an innovative or original use of extensive
(d) Substantial research and evidence of an innovative use
(d) Clear evidence of considerable personal
(d) Appropriate use of a wide range of personal
(d) Evidence of a range of personal research but
(d) Over reliance on very restricted range of personal or

personal of a wide range research and research which evidence of secondary
(d) research which of personal the use of a is critically methodological research much
Independe has been thoroughly
critically research with clear and consistent diverse range of appropriate sources but evaluated for key conceptual and or conceptual evaluation may be limited, of which may not be evaluated and


evaluated both conceptually critical
evaluation both may contain problems with methodological issues although inconsistent or inappropriate may not be directly related

and conceptually consistency in this may not be to the question
methodologically and the conceptual consistent or area
methodologicall and throughout



Presentati (a) Excellent (a) Excellent (a) Good (a) Adequate (a) Adequate (a) Poor
on structure and structure and structure and structure and structure and structure and
(a) Structure presentation presentation presentation presentation presentation presentation
(b) Precise, full (b) Precise, full (b) Full and (b) Good (b) Competent (b) Poor
(b) and appropriate references and notes.
and appropriate references and notes.
appropriate references and notes with minor or references and notes with minor or insignificant references and notes but may contain inconsistencies, references and notes with multiple inconsistencies,
(c) Use of
Language insignificant errors or errors or errors or

errors omissions omissions omissions

(c) Subtle use of (c) Precise use (c) Clear and (c) Generally (c) Generally (c) Serious
language of language precise use of clear use of understandable errors in the
expressing expressing language language use of language use of language
highly nuanced complex allowing a sufficient for but significant which makes
thought with thought with complex arguments to errors in meaning
clarity and clarity, accuracy argument to be be readily expression unclear or
precision to a and precision easily understood and affecting overall imprecise
level appropriate which furthers understood and followed clarity
for submission for publication. and enhances the argument followed

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