Operations Management homework help

Project Closeout Phase
It is important to formalize the final project closeout phase by identifying what worked, what didn’t work, and what you
would do differently for future projects. A Post Implementation Evaluation Report (PIER) has several purposes:
• It documents the successes and shortcomings of the project that can be effectively applied to the next project.
• It contains a historical record showing the planned/actual project regarding budget and schedule.
• It contains Lessons Learned – observations of the project’s performance to aid with future projects of a similar
nature. This area also contains recommendations for other projects of similar size and scope.
While we are not executing the actual projects outlined in this class, you have all completed multiple assignments related
to the planning process and early implementation phases. For this assignment, we will assume that the project is complete.
Please be as honest as possible regarding your project. You are not being graded on how ‘perfect’ your project was, but in
the insight shown for this process and the changes made to your project as it went through the different cycles/phases.
Keep in mind that unless you are an experienced project manager, most projects are not ‘perfect’, they may not go 100%
as planned, and they can change throughout the project cycle. Therefore, for this final document, I would expect some of
the information to vary from what was in your previous assignments. The following areas are standard for most PIER and
project closing documents. Carefully answer each area.
A. Project Sign-Off:
• Was your project plan sufficient for the deliverables you outlined in your previous assignments? For example,
was your plan overly complex for a basic project or was your plan too basic and failed to identify important
areas of the project? Explain.
B. Staffing and Skills:
• Were you accurate in what was needed for the project regarding equipment, the amount of staff, time needed,
and expertise? What would you change in the future? Explain.
C. Project Organizational Structure:
• Provide a final organizational chart that clearly outlines the resources and the reporting. This organizational
chart should show the final structure, not what you planned for when you first started the project. For
example, you may have originally planned your project with 10 employees and found that you really only
needed 4 employees. Thus, create a diagram showing the organizational structure for only those four
employees. Be sure to include the project manager. Briefly explain the difference in resources and how you
would better identify the appropriate resources for future projects.
D. Schedule Management:
• Provide a final timeline including all milestones and deliverables.
E. Cost Management:
• Include the overall budget and a breakdown of the approximate costs for the project. This must include all
equipment and personnel costs (estimate). This may vary from the projected costs used in your previous
documents. If your costs exceeded your budget, what would you do differently to resolve this in the future?
F. Risk Management:
• Briefly detail the risks previously identified in Phase 4 and how they were handled.
G. Quality Control:
• Describe how you ensured quality control for the project.
H. Communication Management:
• Describe how you communicated with your staff, management, and the customer.
I. Customer Expectations Management:
• Describe how customer expectations were managed. Were expectations clear from the beginning and
throughout the project? If not, what would you do differently?
J. Lessons Learned:
• Describe the overall successes and shortcoming of your project planning activities. What would you do
differently if you were starting your project over again? What do you recommend for your future projects?
• Complete/submit a document based on the your responses.
• Put your name at the top of the document and upload it in the appropriate area